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var(--gray-200)}.alert-card:hover{transform:translateY(-2px);border-color:var(--primary)}.severity-indicator-strip{position:absolute;left:0;top:0;bottom:0;width:6px}.severity-indicator-strip.critical{background:var(--danger)}.severity-indicator-strip.high{background:var(--warning)}.severity-indicator-strip.low{background:var(--success)}.alert-card.resolved{opacity:.7}.alert-main{flex:1;padding-left:10px}.alert-header{display:flex;align-items:center;gap:12px;margin-bottom:4px}.alert-header h3{font-size:16px;font-weight:600;color:var(--gray-900);margin:0}.live-tag{font-size:10px;font-weight:700;background:var(--danger);color:#fff;padding:2px 6px;border-radius:4px;text-transform:uppercase;animation:pulse 2s 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var(--gray-200);border-bottom-left-radius:2px}.chat-message.support{align-self:flex-end;background:var(--primary-light);color:var(--gray-900);border-bottom-right-radius:2px}.msg-header{display:flex;justify-content:space-between;margin-bottom:4px;font-size:11px;color:var(--gray-500)}.msg-sender{font-weight:600}.reply-box{padding:20px;border-top:1px solid var(--gray-200);background:#fff}.reply-box textarea{width:100%;border:1px solid var(--gray-300);border-radius:var(--radius);padding:12px;margin-bottom:12px;resize:none}.ticket-sidebar{width:300px;padding:20px;background:#fff;display:flex;flex-direction:column;gap:24px}.sidebar-group label{display:block;font-size:12px;font-weight:600;color:var(--gray-500);margin-bottom:8px;text-transform:uppercase}.sidebar-group select{width:100%;padding:8px;border:1px solid var(--gray-300);border-radius:var(--radius)}.notes-area{width:100%;height:150px;padding:12px;border:1px solid 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.form-input::placeholder{color:var(--gray-400)}.login-btn{width:100%;background-color:var(--primary);border:none;border-radius:6px;font-size:20px;line-height:48px;padding:0 16px;color:#fff;font-weight:700;cursor:pointer;transition:background-color .2s;margin-top:6px}.login-btn:hover{background-color:var(--primary-hover)}.login-error{color:var(--danger);font-size:13px;text-align:center;padding:10px;background:var(--danger-light);border:1px solid var(--danger);width:100%;border-radius:4px;margin-top:10px}.login-footer-links{margin-top:16px;text-align:center;font-size:14px;display:flex;align-items:center;justify-content:center;gap:4px}.login-footer-links a{color:var(--primary);text-decoration:none;cursor:pointer}.login-footer-links a:hover{text-decoration:underline}.login-footer-links .dot{color:var(--gray-400)}.user-profile-wrapper{position:relative;cursor:pointer;padding:6px 12px;border-radius:8px;transition:background 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